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FREE ground shipping
FREE U.S. based product support
FREE 12 month warranty
FREE memory card for all products that take memory cards
We know when you purchase from us that you are wanting to protect someone or something that matters to you. We are glad to help! In the unlikely event you are not happy with your choice, let us know within the first 7 days of receipt so we can arrange for you to exchange your product for another one. With an inventory of over 200 items, we are certain you will find the perfect product for you! So that we can continue to offer superior products at great prices, we do not offer returns, only exchanges and we do not rent products. It will be at our sole discretion to alter this policy.
You must obtain written exchange authorization from us in order to exchange a product. The email address is: CustomerService@NannyCam.com, Please state the reason for the exchange and the item you wish to swap for, we will email you instruction in writing. Products that are returned with no authorization will be refused.
We do recommend insurance when shipping anything to us. Once we have your product in our warehouse, it will need to undergo testing. This normally takes only a day or two. If there are any missing parts (cables, cards, manual, etc.) you may be charged for those. The product can only be accepted for exchange if there is no damage to the unit.
The exchange authorization is valid for 30 days. If your product has not been received by us within the 30 days, it will become ineligible for exchange. We provide free ground shipping on the first item you purchase, but not on exchanges.
Free ground shipping is provided for everything on the site! This means you should have your product in 2 to 5 days. You do have the option to upgrade to additional choices when you place your order.
We ship to the USA and Canada at this time.
Our shipping is very discreet. We never indicate what the contents of the shipment are on the exterior shipping box.
We guarantee 100% privacy. Your information will not be sold or shared.
You transaction is secure when you shop on NannyCam.com.
Did your product arrive damaged? We package our product with great care but, we also know that shippers can be rough with boxes! So, if you do receive a beat up, mangled, torn or otherwise injured box or product please take a few pictures and send them to us. We will help to resolve the problem right away.
According to United States federal laws, audio should not be used in a surreptitious or covert manner. One example of surreptitious interception is audio in a hidden camera. This includes pinhole board cameras and all covert or hidden cameras; i.e., a clock radio. Audio in a hidden camera or board camera is only available to law enforcement agencies.
Title 18, Section 2512 UNLESS IT IS USED IN A NON-SURREPTITIOUS MANNER OR WITH THE CONSENT OF THE PERSON WHO IS BEING RECORDED. IT IS UP TO THE END USER (CUSTOMER) TO USE ALL OF THE PRODUCTS ON THIS SITE IN ACCORDANCE WITH BOTH STATE AND FEDERAL LAWS.
For example, you can listen in to your babysitter using a nanny camera with audio upgrade but you have to let the person know that he or she would be subjected to audio listening device at your home.
Audio with hidden video is available to law enforcement only. Contact us for further info. Please be prepared to provide proof to allow us to process your order quickly.
Monitoring software, trackers, and audio surveillance devices are designed to be used only in situations in which you are legally permitted to use them. Check your local state and federal laws to ensure that you are in compliance before using any monitoring products.
A free 12 month warranty comes with each product. You also have the option to upgrade to a longer warranty as you place your order.
We also offer free lifetime product support! Just contact us at 1.888.258.1180 or CustomerService@NannyCam.com so we can assist you right away. We will replace or repair the product(s) at our discretion providing there is no evidence of customer tampering, misuse, or alteration.
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2080 Whittaker Road
Ypsilanti, MI 48197
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